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CATS+ Master Contract

Functional Area 6 - Systems/Facilities Management and Maintenance

Description -

Systems/Facilities Management and Maintenance services include: Data Center Technical Support/Operations, and Help Desk. At the State’s discretion, these services may be required to be provided externally to the requesting agency.

Data Center Technical Support
A) Description - Planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers.
B) Examples of Potential Services:

  • Develop/provide user manuals, programmer maintenance manuals, system design documentation;
  • Provide operations and maintenance support;
  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements;
  • Perform data entry;
  • Provide support services to maintain operational data storage and retrieval applications resident on diverse computer platforms including, but not limited to, mainframes, and minicomputers;
  • Implement and maintain backup and disaster recovery systems and processes;
  • Develop standard operating procedures for the data center and associated systems/applications;
  • Provide alternative sources of computer operations support and/or data center facilities;
  • Provide assistance and help to users in areas, including, but not limited to, personalized assistance, telephone assistance and limited training;
  • Perform hardware/software testing, installation, and maintenance;
  • Collect and maintain statistics on hardware and software problems, maintenance service calls, and user base;
  • Migrate data from system A to system B, which may require data QA/QC, data cleansing, data conversion and manipulations management;
  • Monitor system performance and coordinate with office system vendors and users on efficient and effective use of the system;
  • Provide technical training on all functions of the system;
  • Develop requirements/specifications for hardware, software, and/or services;
  • Develop special applications as required;
  • Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s);
  • Develop and maintain a configuration management program for all supported applications;
  • Develop and maintain a lifecycle management program for all hardware and software applications;
  • Centrally administer software licenses, including dynamic allocation;
  • Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control;
  • Centrally distribute electronic software;
  • Migrate systems between State-owned and/or commercial facilities
  • Manage and administer user identifications; passwords; and security keys;and
  • Provide secure data center facility to host mission critical applications.

  • Facilities Maintenance
    A) Description – Cleaning of equipment, fire suppression, heating, ventilation and air conditioning (HVAC) installation and maintenance, and Uninterruptible Power Supply (UPS).
    B) Examples of Potential TORFPs:
  • Installation and maintenance of UPS and HVAC systems;
  • Installation and testing of fire suppression system; and
  • Cleaning of facilities equipment.

  • Help Desk
    A) Description - Centralized technical assistance service to supports end user problem resolution, and the distribution of general information concerning the effective use of IT.

    B) Examples of Potential Services:
  • Troubleshoot problems encountered using microcomputer software;
  • Develop/provide user manuals, programmer maintenance manuals, and system design documentation;
  • Provide user training in a variety of areas (e.g., desktop publishing, end-user security awareness training, telecommunications, operating systems, software packages);
  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary;
  • Provide assistance in maintaining inventory control and location records of State-owned IT equipment/software and disposal of property as required;
  • Collect statistics on hardware/software/system problems, security incidents, maintenance service calls, and user base;
  • Analyze new applications, perform software maintenance, and make appropriate enhancements to existing systems;
  • Assist customer personnel in identifying their requirements and/or problems;
  • Review implementation plans for applications to ensure that the system resources are available to support applications in both the long and short term;
  • Perform configuration management of software and hardware, including computers and network equipment across the enterprise; and
  • Centrally administer software licenses, including dynamic allocation.

Please make a selection to filter the Master Contractor list:
Total # of Master Contractors: 368          Export to view Master Contractor Email Addresses

Master ContractorSBRMBEVOSB
22nd Century Technologies, Inc. X
3C Computer Solutions, Inc. X
4A Consulting, LLC X
A P Ventures, LLC X X
A&T Systems,Inc.
AASKI Technology Inc
Abator Information Services, Inc X
AboutWeb, LLC X
ABSS Solutions Inc. (ASI) X
Acclaim Systems Inc. X
AcisTek Corporation X
Advance Digital Systems X
Advanced Software Systems (ASSYST) X
AEEC
Ai NET Corporation
Aileron Consulting, LLC X X
AIMSTAR Information Solutions X X
Alent Technologies LLC X
Alexan Consulting Enterprise Services, LLC
AlphaHill, LLC X X
Altek Information Tech Inc. X
American Cabling X
Ampcus Inc.
Analytica,LLC X X
Anchor Technology and Consultants LLC X X
Angarai International, Inc. X X
Anzi-Tech Distribution dba OmegaCorTechnologies X X
Apex Systems, LLC
Applied Technology Services (ATS) X X
ApplyLogic Consulting Group X X
Arena Technical Resources, LLC X
ARINC Incorporated
ARMA, Inc. X X
Artisys Corporation X
ArzyNet, Inc X
Atlantic Technology Services X
Attain, LLC
Audacious Inquiry X
Avaris Concepts, LLC X X
BAC, LLC
Bamecs Consulting Group, Inc. X
Bara Inforware, Inc.
Barrow Wise Consulting, LLC X
Best Copy and Printing Inc
Birch Advisors X
Bithgroup Technologies, Inc. X X
BizTech Fusion, LLC X X
Blue Sky Innovative Solutions X X
Bogdan Computer Services Inc X
Bourntec Solutions, Inc. X X
Brace Systems LLC X
Braxton Grant Technologies, Inc X
Brown's Communications X X
Business Solutions Group, Inc. X
C4L, Inc. X
CACI NSS, Inc.
CAEI, Inc. X X
Calibre Systems, Inc.
Campusworks, Inc.
Carahsoft
Care Tech, LLC X X
Carousel Industries
CAS Severn X
CDW Government LLC
CIBER, Inc.
Client Network Services, Inc. (CNSI)
Client Software Services LLC X
CMT Services, Inc. X X
CNC Consulting Inc. X
Cognizant Technology Solutions Corp
Communications Electronics
Comp Camp, Inc. X X
Companion Data Services LLC
Compugain Public Services
Computer Aid, Inc. (CAI)
Computer Consultants International, Inc. (CCI) X
Computer Services Unlimited, Inc. X
Conduent State & Local Solutions Inc.
Convergence Technology Consultant
Coolsoft LLC
CoreLogix Consulting, Inc X
Cradle Systems X X
Crawford Technical Services Inc X X
CSRA State and Local Solutions, LLC
CTC Technology & Energy (Columbia Telecommunications Corporation) X X
CWR Technologies, LLC
Cyquent, Inc. X
Dakota Consulting, Inc.
Daly Computers Inc. X
DanSource Technical Services, Inc. X
Data Networks, Inc. X
Data Processing Solutions, Inc. dba DP Solutions X
Datalink Corporation
DatamanUSA, LLC X
Datapower, Inc. X
Dataprise INC
Decisive Communications
Dell Marketing L.P.
Delmock Technologies, Inc. X X
Deloitte Consulting LLP
Deltamine Inc. X
Destiny Management Services, LLC X
DeVilliers Technology Solutions LLC
Diamond Technologies , Inc.
Digicon Corporation
DigiTelLink Corporation X
Dimensional Technical Services, LLC X X
DISYS Solutions, Inc.
Diverse Concepts Inc. X X X
DK Consulting, LLC X X
Doon Technologies Inc. X
Draw Pixel Interactive, Inc. X X
Dynamics Research Corp. (DRC)
Dynamix Corporation X X
Dynaxys, LLC X
E.O. Media Services, Inc. X X X
Eagle Age Consulting, LLC X X
Ela Consulting, Inc. X X
Elegant Enterprise Wide Solutions, Inc. X
ELicitek X X
End 2 End Technical Solution X
Enlightened Inc. X
Enterprise Business Solutions, Inc. X
Enterprise Consulting, Inc.
ENTHSQUARE, INC.
ePlus Technology, Inc.
E-Rate Elite Services, Inc. X
Esystems Inc.
Eureka Facts LLC X
Exceed Corporation X
Federal Hill Solutions X
Federal Staffing Resources, LLC
Fedsoft, Inc.
FEI.com, Inc. X
Femdel LLC X X
Forsys, Inc.
Full Circle Solutions, Inc. X X
Fuse Engineering
G.R. Patel & Associates, Inc. (GRPA) X X
Gantech X
GCOM Software Inc.
GL Communications, Inc. X
Global Data Consultants, LLC
Group Z, Inc. X X
HCGI Hartford X X
Icetech X
ICF Jacob & Sundstrom, Inc
iCube Systems, Inc. X X
Image API, LLC
Inflexion Management Sciences, LLC X X X
Infojini, Inc. X X
Information Resource Group, Inc.
Infosys
InfoTek Corporation X X
Innosoft Corporation X
innoSoul Inc.
Insight Engineering Solutions X
Insight Global, LLC
Inspired Data Solutions
Integrated Technology Solutions, Inc. X
Integrated Technology Strategies
Intelect Corporation X
Intellect Solutions, LLC X
International Software Systems X
Intersoft Data Labs, Inc.
IP Plus Consulting, Inc. X X
IPKeys Technologies, LLC
IT Tech Direct, LLC X
ITNova, LLC X X
ITSolutions, Net, Inc.
IVA Communications, LLC X X
JANUS Software, Inc. dba JANUS Associates X X
JASINT Consulting & Technologies, LLC X X X
Jones Networking X X
KBM Group X
Key Concepts Knowledgebase LLC X
KloudData, Inc. X
Knight Point Systems LLC
Knovitas LLC
Knowesis, Inc.
Knowledge Advantage Inc. (KAI)
Koniag Services Inc.
Krishna Tech X
Lancesoft Inc.
Legal Technology Solutions, LLC
Leidos, Inc.
Link Visum
LinkIT, LLC X
LogiWare, LLC X X
Lufburrow and Company X
Magothy Technology X X
Mainline Information Systems
Makary Soft LLC X
Mansai Corporation X X
Masai Technologies Corporation (MTC) X X
Matrix Systems & Technologies X X
Mavenspire Inc.
Maxel, Inc. X X
Mazars USA Public Sector LLC X
MCI Communications, Inc. d/b/a Verizon Business Network Services
McKenzie Christopher Associates Inc X X
Michael Baker International, Inc.
Mid Atlantic Systems X
Millenium International Consulting, Inc.
Mindlance
Mindseeker, Inc.
Mission Critical Parners
Mission Services Inc.
MODIS
Momentum, Inc. X X
Mosaic Technologies Group, Inc. X
MS Technologies X X
MSys, Inc. X
MVS, Inc. X X
Myriddian LLC X
N-3 Technologies, Inc. X X
NAM Technologies, Inc. X X
Narvle LLC X
Navitas Business Consulting, Inc. X X
Neo Technologies, Inc. X X
NetHost, Inc.
Netorian, LLC X
Networking for Future, Inc.
New Fields Technologies, LLC
NewWave Telecom & Technologies, Inc. X
NexSolv X X
NextGen Consulting, Inc. X
Noovis Inc
NOVALINK Solutions LLC
Now Technologies, Inc. (NTi) X
Nucore Vision, Inc. X X
Nu-Vision Technologies, LLC d/b/a Black Box Network Services
NWN Corporation
Oakland Consulting Group, Inc. X X
OBXtek, Inc.
Ohm Systems, Inc. X
Optimal Solutions and Technologies, Inc. (OST)
Optimal Solutions, Inc. (OSI) X
ORAN Inc
OTAS Inc. X
Peart-Hannon Consulting Group, LLC (i4DM) X
Plexus Installations Group, Inc, dba Plexus Communications Group X X
PM Consulting Group LLC X X
PN Automation, inc. X X
Powersolv X X
Precision Task Group, Inc. (PTG) X
Presidio Networked Solutions, LLC
Professional Network Solutions, Inc. X
ProForce Personnel Group, Inc. X
PSI Pax Inc.
Pursuit Services X
QSACK & Associates, Inc. X
Questa Technology, Inc.
R. Rea Corp. X
R/O Resource Solutions X X
RADGOV, Inc. X
RAM Consulting Corporation X X
RCC Consultants, Inc.
RDM International, Inc. X
Recovery Point Systems, Inc.
Red Salsa Technologies Inc.
Renaissance Systems Inc X
Resourcesys, Inc. X X
RTH Solutions LLC X X
SAIC
SaiTech, Inc. X X
Salem Infotech, Inc.
SBP Consulting, LLC X X
SCD Information Technology, LLC X X
Scientific Systems & Software International Corp. (SSSI) X X
Select Computing Incorporated
Serenity InfoTech, Inc.
Serigor Inc. X X
Servbeyond Solutions, LLC X
Sharps Solutions, Inc X
Sidus Group X
Sigman and Summerfield Associates, Inc. X X
Sivic Solutions Group LLC
Sixa LLC X
SK Net, LLC (formerly ST Net, Inc.) X
Skyline Technology Solutions, LLC
Slait Consulting
SmartHost Design Technologies X
SNAP, Inc. X
Soft-Con Enterprises, Inc. X
Softek International X
Software Engineering Services (SES)
Software People Inc.
Software Productivity Strategists, Inc. X X
SONA Networks, LLC X X
Sparksoft Corporation X
Spatial Front Inc. X
Spruce Technology
SQN Systems, Inc. X X X
Stragistics Technology, Inc. X X
Strativia, LLC dba Strativia Software X
Stratum Networks, Inc.
Swingtech Consulting, Inc.
Synergy Systems & Services X X
Syscom, Inc. X
Systems Alliance, Inc.
Systems Integration, Inc. X
Tandem Conglomerate, Inc.
TC Enterprises LLC X
TECFAC Business Services Group (TECFAC) X
Techglobal, Inc. X X
Technamo LLC X
Technical Specialties, Inc. (TSPEC) X
Technology Blue Inc.
Technology, Automation & Management, Inc. X
TEKsystems
TelData Communications, Inc. X
TeleCommunication Systems, Inc.
Telnet, Inc.
The ACI Group
The Canton Group X X
The Consultants Consortium (TCC Software Solutions) X
The Cornerstone Professional Group, LLC X X
The Data Entry Company (TDEC)
The Fillmore Group X
The Index Group, Inc. X X
The Innovation Network
The IQ Business Group, Inc. X
The United Solutions Group, Inc.
Three Sigma Software,Inc.
Tierpoint, LLC
TMI Solutions, Inc. X X
Total Networks Inc. X X X
TR Group, Inc X
Transcend Business Solutions X X
TransGlobal Business Systems, Inc. X
TreCom Systems Group X
Trigyn Technologies Inc.
Trilogy Technical Services, LLC X X
TriQst, LLC
TriTech Enterprise Systems, Inc. X X
TTW Solutions, Inc. X
Turning Point
Two Stop Solutions, LLC X X X
Unatek, Inc. X
Unified Strategic Resources, LLC X X
United Solutions, LLC X X
Universal Adaptive Consulting Services (UACS) X X
USmax Corporation X
V Group, Inc. X X
VA Associates, LLC
ValSatech Corp X
Ventech, Inc. X
VerisVisalign X X
Vetegrity, LLC X
Victory Global Solutions, Inc. X X
Vikat Solutions, LLC X X
Vision Technology Services
Visionary Integration Professionals, LLC (VIP)
Visionary Technology Consultants (VTC) X
Viva USA Inc. X
Vivsoft Technologies, LLC X X
V-Project Management Consulting, LLC (V-PMC) X X
Washington Technology Group X
WDS X
Weris, Inc. X
Whitney Bailey Cox & Magnani, LLC (WBCM)
WOOD Consulting Services, Inc. X X
Worldgate LLC
Wright & Associates, LLC X
Xerox Corporation
ZDAAS, LLC X X
Zekiah Technologies Inc. X X

DoIT Strategic Planning catswebupdates.doit@maryland.gov

Total # of Master Contractors: 368